Alarm Class Subscriptions:

This is a comma separated field of absolute ords pointing to the alarm Classes you want to get notification for.
Add alarm classes as required. E.g.
station:|slot:/Services/AlarmService/defaultAlarmClass,
station:|slot:/Services/AlarmService/AnotherAlarmClass

Note if you routing alarms from a jace to a supervisor, make sure the remote jace host id is added to our portal. Only the supervisor requires the license in this case.

Alarm Class Filters:

Use the alarm class filters property, on the service to only send specific alarms classes to messenger. Leave empty for all alarm classes to be sent.

blank - all alarm classes sent

Comma separated list examples:
defaultAlarmClass - only alarms with defaultAlarmClass will be sent
defaultAlarmClass,S2AlarmClass - both alarm classes will be sent

To Number:

Set the fully qualified tel number with plus sign + country area code + telephone number. The number must be a registered Whats App number. If the plus sign is omitted, your business phone number's country calling code is prepended to the customer's phone number. This can result in undelivered or misdelivered messages.
E.g. +17035551212 or +447915056565

To send messages to additional numbers, simply add the service to the station again and specify a different TO number. Perhaps you want certain alarm classes to go to specific numbers etc.

From Number - if you would like to use your own from number please Contact Us with your number, company information, company logo, and description of business otherwise our phone number will show up as the from number. Note: the from number must not already be registered as a Whats app number. If it is, you can unregister it by uninstalling Whats app from the registered number. A landline is preferred. The phone number will need to be verified by either a text message or phone call with the verification pin. We cannot guarantee that you will be able to use your own number due Meta's strict policies.

Message Templates and Language Code (default is en_US):

This is the name of the message template stored on Meta servers. The default is alarm, however if you want a custom template please send us the parameters required in the format:
Source: {{1}}
Time Stamp: {{2}}
State: {{3}}:
Priority: {{4}}
Alarm Class: {{5}}:
Text: {{6}}

The current templates available are alarm and alarm_hebrew.
The current language options available are en_US and he.

From Number - if you would like to use your own from number please contact us, otherwise our phone number will show up as the from number.

Time Format Examples:

DD-MMM-YYYY HH:mm:ss a z = 13-Feb-2024 11:30 AM GMT HH:mm:ss = 09:49:29
hh:mm:ss TT = 09:49:39 AM
yy/M/d = 18/1/19

Metering:

For every conversation (NOT per message) we are charged 5cents (USD) per day. You will NOT be charged for this. However, we will monitor the number of conversations for each customer. If this goes beyond fair usage and thresholds then you may receive a small invoice from us, approximately $5.00. We don't expect this to happen very often. If you want to manage your own conversations & payments and use your own from number, then you will need a Facebook (Meta) business account, which is an extensive process. We do not keep a record of the message content, only an entry for the time of the message. Your stats are available upon request.

Maintenance:

Please note we have a yearly maintenance fee which is explained here:
Ecommerce

Future Developments:

• Ability to send images
• Callback button to ack alarms
• Easier to add your own company profile and telephone number